Support

For help with Fitscan, email us at junhong.liao@icloud.com. We usually need your device model, iOS version, app version, and a short description of what happened.

Contact

Email: junhong.liao@icloud.com

What we can help with

Subscription purchase, restore, or access issues.
Camera permission, photo upload, or scan capture problems.
Scan analysis, workout plan generation, exercise replacement, and workout logging issues.
Questions about privacy, data deletion, or account/device data.

Subscriptions

Fitscan subscriptions are purchased and managed through the App Store. To manage, cancel, or request help with billing, open the Settings app on your iPhone, tap your Apple ID, then tap Subscriptions. Refund requests are handled by Apple through reportaproblem.apple.com.

Data requests

You can request deletion of Fitscan data associated with your installation by emailing junhong.liao@icloud.com. Deleting app data does not cancel an active App Store subscription or erase Apple's purchase records.

Health and fitness notice

Fitscan provides fitness guidance and visual body-analysis estimates only. It is not medical advice and does not diagnose, treat, or prevent any condition. Talk to a qualified professional before starting or changing a training plan if you have health concerns.